Getting started

Video tutorials

Short walkthroughs of real Converge workflows, with English and Indonesian captions.

From an overdue invoice to a recorded decision

This 40-second walkthrough follows one decision from start to finish. A customer has invoices more than 90 days overdue, a planner moves the account to the regional account manager, and a manager approves the change before it is written back to the source systems.

The video has no sound. Captions are in English and Indonesian, and the player picks the one that matches your interface language. You can switch tracks from the player's captions menu.

What the video shows

  1. Find the problem. In Threads, ask in plain language which APAC customers have more than three overdue invoices and an open escalation. The answer names the customer and links the documents it used.
  2. Review the object. In Decision Review, open the customer. Actions that change something important are marked Requires approval, and every decision is recorded in the audit chain.
  3. Propose the change. Fill in the reassignment action. Every field is typed, such as a customer, a date or a yes/no value, so a wrong value is refused before anything is sent.
  4. Approve and write back. A manager approves the request in Approvals. The change is committed to the ontology and sent back to the systems you already use, such as your ERP or CRM.

Try it yourself

Converge