Getting started
Frequently asked questions
Short answers about what Converge is, how it is delivered, where data lives, how people sign in and what AI may do.
What is Converge?
Converge is an operations data platform built around an ontology. It connects to the systems a company already runs, turns their data into one shared model of the business (customers, orders, assets and the links between them), and lets people, applications and AI agents read and change that model through governed actions. Converge is made by PT Antero Daemon Teknologi and its website is cnvrg.si.
Who is Converge for?
Converge is for private companies whose operations run across several systems that do not agree with each other: an ERP, a CRM, databases, spreadsheets and files. Typical users are operations, sales, production, logistics and finance teams that need one place to see a number, correct it, have the correction approved and send it back to the system it came from.
What is an ontology in Converge?
An ontology is a set of object types (for example an Order, a Vehicle or a Customer), the links between them, and the actions people may take on them. Object types are backed by datasets that are kept in sync with source systems. Every application, report and AI agent in Converge works on this one model, so a permission set once applies everywhere the data appears. See Core concepts.
How is Converge delivered?
Converge is a hosted service. Each customer company gets its own installation at its own web address, with its own database, and Converge runs the infrastructure, upgrades and backups. There is nothing to install on the customer's side beyond a network path to the systems it wants to connect.
How is Converge priced?
Converge is sold as an annual subscription per company. The price depends on the plan and on how many people and data sources the company brings. Write to support@cnvrg.si for a quote.
Where is our data stored?
Each customer's data is stored in that customer's own installation, separate from every other customer's, on servers in a data centre in Southeast Asia. Connections are encrypted in transit. When a contract ends, the customer can export its data and the installation is then deleted. See the privacy policy.
How do people sign in?
People sign in with a Google account, or with an account their company's administrator creates for them, using a password or a passkey. A company can limit Google sign-in to its own Google Workspace domain. A new account has no access to data until the company's administrator gives it a role. See Sign-in and roles.
How is access controlled?
Access follows roles such as admin, operator, analyst, viewer and approver, and markings on sensitive data. Important changes wait for an approver, and nobody approves their own change. Every change and approval is written to a tamper-evident audit log. The server enforces each permission itself, so a hidden button is never the only protection. See Audit logging and Markings.
What can AI do in Converge?
AI assistants and agents read the same ontology as people and act only through the same actions, role limits and approvals. An agent cannot write to a source system directly, and its write tools wait for a person to review them. The AI model provider is chosen per installation; a company can keep AI features off or run them on a model inside its own installation. See Converge AI.
Which systems can Converge connect to?
Converge ships connectors for relational databases and warehouses (for example PostgreSQL, MySQL, SQL Server, Oracle, Snowflake, BigQuery, Databricks and Redshift), object and file stores (S3, GCS, HDFS, SFTP), streams, generic HTTP, REST and GraphQL APIs, and SaaS applications. See Data Connection.
Can changes be written back to our own systems?
Yes. A change made in Converge goes through an action that validates it, checks who is asking and can require a second person's approval. Only an approved action or export writes back to a source system; nothing pushes to a source directly.
Is Converge related to cnvrg.io?
No. cnvrg.io is a machine-learning operations platform that Intel acquired. Converge, at cnvrg.si, is a separate product from a separate company, and the two do different things: cnvrg.io manages the training and deployment of machine-learning models, while Converge is an operations data platform that people and AI agents use to see and change business records.
How do we start?
Write to support@cnvrg.si. Converge sets up the installation and creates the company's first administrator. From there the company connects its own sources, invites its own people and assigns their roles in Control Panel.